Codex reset not working? Start with what changed
An unchanged percentage does not tell you which part failed. First separate a missing saved reset, a redemption attempt and a public announcement. Then compare the same account and allowance before and after the event.
OpenAI · Codex usage ↗Choose the symptom you can actually observe
| What you see | What to check next |
|---|---|
| No saved reset is visible | Read the original offer and compare it with the account where you expected it. |
| The reset count changed; the allowance did not | Keep both observations together with their timestamps. Do not describe only the percentage. |
| The allowance changed; an old countdown did not | Record the current account date and compare it with the saved reminder. |
| The tracker says announced, but nothing changed | Open the source post and look for confirmation of that event. |
| Different clients show different numbers | Compare the account, workspace, allowance label and observation time first. |
Recheck without losing the evidence
- Capture the exact symptom and the time you observed it.
- Refresh the Usage view and confirm the account or workspace.
- Compare the same allowance label and reset count with your earlier observation.
- If it still looks incorrect, report the discrepancy through OpenAI Help rather than repeatedly trying different resets.
Prepare a useful issue report
A useful report separates an observation from an explanation. For example: “At [time, timezone], I saw [count] available resets and [allowance]. After [action], the screen showed [result]. I expected [result] because of [offer/source].”
Fill only the fields you actually observed. Leave a missing before-state blank instead of reconstructing a number from memory. Keep your notes locally, and remove account identifiers or private project content from any screenshot you share.
- Observation time and timezone
- Account/workspace context, shared only with official support if needed
- Client, model and allowance label
- Before and after values, or 'not recorded'
- Relevant offer or announcement URL
- A screenshot of the incorrect display
Questions before contacting support
Can this tracker restore my reset?
No. It has public event data, not access to your account. Use it to identify the announcement you mean and include that source in an account-specific support request.
What if there is no before screenshot?
Report the current state and the time checked. Explain which earlier detail is missing. A precise incomplete report is more useful than an invented before-and-after comparison.
Send observations, not a guessed diagnosis
Keep one clear record of the discrepancy and use the official help channel if it persists. If the issue was only a date mismatch, return to the timing guide and update your reminder.
OpenAI · Support ↗